What is 'My Aged Care'?
My Aged Care is your one-stop-shop for aged care services and information in Australia.
As of the 1st of July 2015, this service provides you with information on:
- - the different types of aged care services
- - your eligibility for services and how to find your local services
- - assessments and referrals to the providers that can meet your needs
- - the cost of your aged care services, including free estimators.
When you call the My Aged Care contact centre, you will be asked for your consent to create a personalised client record.
Your record will include up-to-date information on your needs and the results of any assessments or services that you receive.
Having a client record will reduce the number of times you need to retell your story. Only you, your nominated representative, your assessor, and service providers will be able to access relevant information in your record.
If you are already receiving aged care services you do not have to contact My Aged Care unless your circumstances or care needs change.
What services are available?
Most of us don't want to think about needing support when we get older, but it's important to know what your options are. Ageing well is about being prepared, having choice, and flexibility.
By knowing about the services available, you can get the outcome that best suits your needs.
Support to stay at home - Commonwealth Home Support Programme
Many people would prefer to stay independent in their own home, close to their loved ones and connected to their communities.
The Commonwealth Home Support Programme (CHSP) offers a range of different services to help you do that. It is designed to meet your needs, help you stay independent, and enjoying your life.
Some of the support services available include domestic tasks like cleaning, washing or hanging out clothes, showering, meals, and basic home maintenance like changing light bulbs.
If you notice that you need a bit of extra help at home, then care services under the CHSP may be right for you.
Support to stay at home - Home Care Packages
If you need more support or have more complex needs, a Home Care Package may suit you.
A Home Care Package gives you more options to live independently. It is a personalised, coordinated, ongoing package of support to help you.
You, your family, or carers understand your needs and goals best, so it makes sense that you choose the support you want in your home.
From 1 July 2015, all Home Care Packages are delivered on a Consumer Directed Care (CDC) basis. This gives you greater choice and flexibility over the care and services you receive. It gives you a stronger voice when working with your service provider, to decide what services you want to spend your package funding on.
CDC also allows you, your family member, carer or advocate to decide how involved you want to be in managing your care package.
Your service provider will talk to you about your needs and goals, your care plan, and indivualised budget.
They will also provide you with a monthly income and expenses statement so you know how the funds available to support you are being spent.
Care in an aged care home
Care in an aged care home lets you live in a supported environment where help is available 24 hours a day.
Respite Care
If you are being looked after by someone, and you need a break from your usual care arrangement, there are services that can help you or your carer to take a break. These services are known as 'respite services'.
Transition care
If you are in a hospital and are ready to leave but you still need support to recover before you return home, you may be eligible for transition care.
To find out how you can access the right aged care services for your needs:
8am to 8pm Monday to Friday
10am to 2pm Saturday
Closed on public holidays.
For people with hearing or speech impairment, Call the National Relay Service
1800 555 677* and ask for 1800 200 422*
If you need an interpreter, we can help through the Translating and Interpreting Service
131 450* and ask for 1800 200 422*
If you are a veteran or war widow/er,
you may be eligible for Department of Veterans' Affairs (DVA) services or programs. You can talk to someone from the My Aged Care contact centre for more information.
*1800 calls from fixed lines are free. Calls from mobiles may be charged.
Disclaimer
The information found above provides general guidance about the operation of My Aged Care as at the date of publication and is for general information purposes only.
The NDIS and Camden District Activity Centre (A program of Camden District Care Inc.) are not providing professional advice and users should obtain their own advice if proposing to make decisions based on the information found on this page. My Aged Care and Camden District Care Inc. do not accept any liability caused directly or indirectly by any error or omission in the information provided above, or arising from any action taken by any person in reliance upon it.